A friend of mine was recently promoted to sales management within this company.  He asked me what suggestions I had to help him be successful.  I shared the following book recommendations and general sales management principles with him: Book Recommendations: 1)       Topgrading by Brad Smart 2)       Leading at a Higher Level by Ken Blanchard 3)     Don’t Fire [...]

Below are excerpts from an article that I was interviewed for related to customer service in the new economy in the greater Charlotte, NC area.  A link to this article can be found at the bottom of the text. Under the microscope: In tough economy, Charlotte businesses facing more scrutiny By Caitlin Coakley Typically, during a recession a [...]

Eight Ways to Increase Staff Motivation & Morale During the first break-out session at this year’s NAHAM conference in Orlando, I delivered a speech entitled “Keys to Effective Leadership in a Diverse Workplace.”  Within this presentation, I discussed a variety of topics including incentives, rewards, goal setting, time management and increasing staff morale and motivation.  [...]

  The Recovery Audit Contractor (RAC) demonstration project found over $1,000,000,000 of improper payments from just a handful of states.  The permanent program will likely generate several times that amount.  Even though your organization may not be receiving many complex review letters yet, you should be preparing to minimize your financial exposure as much as [...]

In today’s business world, working from home is a reality. For some of you, it is only occasionally at night or on the weekend, but for others it can be part of your daily routine. More and more employers are giving their team members the flexibility of working from home simply to keep their overhead costs down. While others do it to allow their employees some flexibility in their day. In our current competitive job market we must all become effective and remain productive regardless of where our place of work happens to be. Here are 8.5 tips on how to make working from home a successful venture for you, your family and your employer.