-
Creating Loyal Employees & Customers
July 2010 – Orange Beach, AL
-
Keys to Effective Leadership
September 2010 – Farmington, PA
-
Customer Service & Leadership
September 2010 – Milwaukee, WI
Brian contributes regularly to many publications and web portals. Some of his articles include:

Eight Ways to Increase Staff Motivation & Morale
During the first break-out session at this year’s NAHAM conference in Orlando, I delivered a speech entitled “Keys to Effective Leadership in a Diverse Workplace.” Within this presentation, I discussed a variety of topics including incentives, rewards, goal setting, time management and increasing staff morale and motivation. By [...]
The Recovery Audit Contractor (RAC) demonstration project found over $1,000,000,000 of improper payments from just a handful of states. The permanent program will likely generate several times that amount. Even though your organization may not be receiving many complex review letters yet, you should be preparing to minimize your financial exposure as much as possible. [...]
In today’s business world, working from home is a reality. For some of you, it is only occasionally at night or on the weekend, but for others it can be part of your daily routine. More and more employers are giving their team members the flexibility of working from home simply to keep their overhead costs down. While others do it to allow their employees some flexibility in their day. In our current competitive job market we must all become effective and remain productive regardless of where our place of work happens to be. Here are 8.5 tips on how to make working from home a successful venture for you, your family and your employer.
Read more...Goal setting is a good idea regardless of your professional or personal situation. Most people have an interest in getting from where they are today, to someplace better in the future. The goals you set for yourself may be suggested to you or you may create them on your own, either way, people have an innate interest in self-improvement. The following are ideas to consider when establishing your goals for the year.
Read more...News Flash: Your prospective buyers are smarter than they used to be. Well, at least it seems that way. With the advent of the internet, they can now educate themselves on your company and your competition very easily. Do not kid yourself, savvy buyers are going onto Google and Yahoo before meeting with you. The days are over where you come into an introductory meeting and impress them with your one-of-a-kind business model.
Read more...